Shree Partners experienced team adds value to your contact center by providing feature rich applications and complete system integration. We have expertise in best-in-class contact center technologies and their integration into our clients’ mission critical programs. At Shree, we view contact center solutions as expressions of business philosophies from a strategic perspective, and provide a full suite of systems integration services to help our customers implement solutions:
Shree Partner is Genesys partner and has an experience in the implementation, optimization and customization of the best contact center solutions in the world. We adapt these solutions to the unique needs of each of our clients and we guarantee their optimum performance.
Therefore, the technologies implemented by Shree Partners and our partners allow our clients:
Shree Partners can adapt to the clients’ necessities other complementary solutions that will improve the contact center attention service.
Maintenance, Support and Monitoring of Genesys Contact Center
Satisfying or exceeding customer's expectations requires, providing consistent customer experience at all times. Service interruption and down times can increase customer frustration and can make businesses lose valuable customers. Uninterrupted service to customers requires regular maintenance of system. Shree Partners helps Clients achieve and provide world-class service to their customers. Shree's consultants, having specialized in implementing and maintaining Genesys solutions, have worked with fortune 500 companies and can help Clients and their Company to maintain and enhance Genesys system in the most cost effective way. Shree has different support models to suit Client's needs.
Monitoring Genesys Contact Center
Assure peak performance and optimize customer experience with a master view of all contact center interactions
Shree Partners offers end-to-end monitoring of Genesys contact center systems (SBC, voice response, routing, agent desktop, etc.) for comprehensive insight into customer experience. A combination of active and passive contact center monitoring techniques allows you to identify – and correct – issues before they reach customers. For a complete understanding of multichannel solutions, Shree Partners provides analysis of voice, video, and data quality – from customer to agent and back again.
Shree Partners empowers you to effectively monitor and diagnose problems in complex contact center environments. This ensures higher service availability and a better customer experience.
Benefits of Support Model
Genesys mission is to help companies all over the world offer a better experience for their clients. The company connects their clients with the best resources in every channel available, by reason of the appropriate context, which enables them to offer a customized service. For their clients, being able to know how their business is developing in real time assures their strategies adjust to their necessities; if they are effectively reducing costs and stay loyal to the brand.
Shree Partners is Genesys Partner and offers an experience in installing, optimizing and integrating Genesys Software solution, customizing it according to our clients’ needs. Therefore, we obtain a solution that’s totally adapted and unique, and which integrates perfectly with the apps the client owned previously, extending Genesys features.